Working as part of a small team, the Account Manager, Global Registries will contribute to the smooth running of the Verified by GS1 service powered by GS1’s global registries. Verified by GS1 is used by retailers, marketplaces and governments to ensure that the GS1 barcode numbers in their systems are unique. Learn more at www.gs1.org/verified-by-gs1.

Taking a data-driven approach, you’ll use your communication and relationship-building skills to support collaboration between GS1’s global network of 120 Member Organisations (MOs) and contribute to both operational and strategic initiatives.

As your work progresses, you will have the flexibility to define the role to match your skills and strengths.

Responsibilities:

Relationship & Account Management

• Act as a main point of contact for assigned MOs regarding all topics related to GS1 global registries.
• Build and maintain strong partnerships, ensuring a deep understanding of each MOs needs, readiness and wider ecosystem.
• Lead regular touchpoints, quarterly business reviews and progress tracking with each MO.

Registry Adoption & Operational Support

• Guide MOs through the adoption and integration of global registry services (e.g., onboarding, technical and data review, technical flows, dashboard navigation). Support MOs during testing, certification, and implementation phases.
• Deliver training sessions, workshops, and documentation to build MO capabilities and contribute to the development of user guides, best practices, FAQs, and knowledge resources.
• Coordinate issue resolution across teams, ensuring timely and high-quality support.

Performance Monitoring & Reporting

• Track MO progress (compliance with deadlines, data quality, performance metrics).
• Prepare and share insights, dashboards, and status reports with MOs and internal GO teams.
• Identify risks, gaps, and opportunities for improvement in MO implementations.

Project & Change Management

• Manage the lifecycle of implementation or enhancement projects with MOs, in close collaboration with related teams: Product/Technology, Customer Service, Marketing, Legal, Finance.
• Support change management efforts to increase adoption and harmonisation across the global GS1 community.
• Capture MO feedback and channel into future plans and process improvements.
  

Education/Experience:

• Bachelor's or master's degree.
• Minimum of 3-5 years of relevant experience in corporate planning, project/programme coordination, or an operational role within a global organisation.

Skills required:

Must have

Great communicator

• Fluent in English, oral and written.
• Excellent stakeholder management and communication skills.
• Customer-centric mindset and strong problem-solving capabilities.

Comfortable with data

• Strong analytical skills and ease with KPIs and reporting.
• Ability to translate technical information into simple concepts for non-technical audiences.

Structured & organised

• Structured, proactive, and highly organised.
• Ability to manage multiple MO accounts simultaneously.
• Comfortable working in a global, virtual, and multicultural environment.
• Self-motivated, energetic, and passionate about making a meaningful impact.
• Familiar with Microsoft tools (Word, Excel, PowerPoint, Outlook, Teams)

Nice to have

• Understanding of programme/project management principles.
  
• Experience facilitating meetings and presenting to small and large groups.
• Experience working with large datasets (for example, Python/SQL).
• Experience working with software development teams.
  

Additional Information:

This job may require up to 5% global travel.

This is a contract-based position (contractor) with project funding for 3.5 years.

IMPORTANT! Please refrain from contacting hiring managers. Apply through here; we will be in touch if you are a good fit.

GS1 Overview

GS1 develops and maintains the most widely used supply chain standards that are fundamental to numerous enterprises around the world. The best-known symbol of GS1 standards is the barcode, named by the BBC as one of “the 50 things that made the world economy”. Five decades ago, we started by helping food retailers do business more efficiently and reduce consumer prices. Today, GS1 standards improve the efficiency, safety, and visibility of supply chains across physical and digital channels in 25 sectors, including retail omnichannel and e-commerce, healthcare, transport and logistics, food service, technical industries, and humanitarian logistics. Our scale and reach – local Member Organisations (MO) in 120 countries, 2 million user companies, and 10 billion transactions every day – help ensure that GS1 standards create a common language that supports systems and processes across the globe.

GS1 is an Equal Opportunity Employer. We will never unlawfully discriminate on the grounds of race, religion, belief, ethnic origin, colour, nationality, gender, gender reassignment, sexual orientation, age, disability, marriage and civil partnership, pregnancy, maternity, or political opinions.